Terms

Last updated 8 October 2026

These terms cover the Double Prime storefront at https://doubleprime.pro. By signing in or using the assessment workspace, you accept them.

The current pilot

Double Prime offers a private pilot for assessing documents, estimating translation prices, and testing payment and delivery with an Operator. Payments use Stripe sandbox accounts and test cards. No live money is reserved or collected, and test Quotes and results are not a commercial translation service. Translator accounts and automatic translator payments are outside this pilot.

Sign-in and uploads

Any successful Google sign-in can use the pilot. Each Customer sees their own Translation Requests and history. Choose an Offered Language Pair and submit PDF files or supported JPEG, PNG, WebP, HEIC, and HEIF still photos. Export Word documents to PDF first. Excel, presentations, and other Office uploads are not supported. Active limits appear beside the upload control.

Experimental Estimates

The configured model assesses retained page images and available text. Complexity levels 1–5 map to the configured test tariff shown in the workspace. Explicitly blank pages have no charge; failed or unassessable pages have no invented price. Incomplete assessments are marked as such.

You can correct and confirm document groups before saving an Estimate. Saved Estimates preserve their original pages, results, tariff, and amounts. Later evaluations or edits produce new history. These test Estimates are not firm commercial Quotes or commitments to price, turnaround, or delivery.

Sandbox Quotes and payment

Before test payment, confirm the documents, final Quote amount, and these terms. One test authorization reserves funds for the whole Quote. The Operator has up to 24 elapsed hours, including weekends, to confirm work; an earlier Stripe authorization expiry takes precedence. If work is not confirmed in time, we release the hold, send an order-problem email, and record an incident for follow-up. Another payment attempt requires fresh Customer authorization after Operator contact.

We collect the test payment when the Operator assigns the whole Quote and work starts. No separate Customer approval is required at that point. Cancellation before collection releases the hold. After work starts, cancellation requires Operator approval; an approved cancellation returns the full remaining amount without a fee through a manual refund. A released hold or refund can take time to appear in a bank account in a future live service; sandbox transactions do not move real money.

Orders and Delivery

A Quote can cover several documents, represented by separate Orders. One assignee handles the whole Quote in this pilot. Initial results are delivered together after the Operator checks that every document has a correctly matched final signed PDF. We expose the published results privately in your account and send a results-available email. Uploaded drafts are not Customer deliveries. This check does not independently verify the translation content or the authenticity of a signature.

The initial delivery target is seven calendar days after collection. Each approved Remake has a new seven-day target. Missing a target does not automatically cancel work or refund payment. After a missed target, you can report a delay: an initial delivery delay is resolved by an Operator with a manual refund of the remaining Quote amount; a Remake delay concerns the remaining amount for its affected Order. A delay report does not consume a quality Claim.

Quality Claims and Remakes

Each Order permits at most two quality Claims and two approved Remakes. You may submit one Claim within 24 elapsed hours of the initial Delivery and one within 24 elapsed hours of the first Remake Delivery. The second Remake opens no further Claim Window. Give written reasons and, if useful, supporting PDF or image files. The Operator can approve a Remake, approve a full or partial refund, or dismiss the Claim with a visible reason. A Claim does not automatically move money. Resolved Claims cannot be reopened, and there is no Customer conversation thread.

Your Source Document

You warrant that you may submit the file and that we may send it to a model provider through OpenRouter. Format and content checks do not include antivirus scanning. Do not submit a file you are not allowed to share.

Acceptable use

Do not probe the storefront, impersonate another person, or submit malware. We may refuse a Quote or close a session if we believe the storefront is being abused.

No legal advice

Double Prime does not give legal advice. A Quote is a price and a turnaround for a Sworn Translation, not an opinion on the Source Document.

Liability

The storefront is provided as it stands. To the extent Spanish law allows, we are not liable for an indirect loss from using the site or from a missing Quote. Nothing here limits liability that Spanish law does not let us limit.

Changes and contact

We may update these terms. The current text is at https://doubleprime.pro/terms. Questions go to the support email shown on the Google consent screen.